| Dashboard | Help Desk | Email Contact |
| https://dashboard.igniteconnex.io | https://support.igniteconnex.com | billing@igniteconnex.com |
| Escalation Pont of Contact | Support Contact | Standard Operating Hours |
| Sebastian.labrador@igniteconnex.com (CTO) 469-837-9800 | support@igniteconnex.com | 8-5pm US (CT), Monday through Friday10-7 India (IST), Monday through Friday |
| Common Licenses & Cloud Selection | Escalate/System Resolution Team (SRT) | Terms |
| IgniteConnex Platform License IgniteConnex API Cloud – Performance Prod IgniteConnex API Cloud – Dev/Test IgniteConnex Break/Fix Support | escalations@igniteconnex.com | Net 30, Annual Licenses & Renewals |