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Standard Operating Procedures

About Managed Integration Products​

A Managed Integration Product (MIP) is an integration that is fully hosted, managed, and monitored by the IgniteConnex Product Ops team within an isolated, single-tenant Cloud Environment provisioned for each customer. The IgniteConnex API Cloud is our flagship example of an MIP. This guide outlines Monitoring, Test Plan Definitions (Runbooks), Change Management Practices, Additional Procedures, and can be used by employees, customers, and partners.

Monitor & Alerts​

IgniteConnex Observability dashboards provide real-time insights into integration uptime, performance, and security. They track availability, performance metrics, and security events, with customizable views, real-time alerts, and historical analysis for continuous improvement and centralized monitoring. It ensures seamless operations, optimizes performance, and enhances security for users and customers. As a result of an integration project, your IgniteConnex team has established dashboards and set up alerts on your behalf.

Test Plan Definitions & Execution​

Test plans contain our operational “runbooks” and are contained within our Azure DevOps project we manage for organizations as it relates to the integration and provisioned environment. Below is an image of our operational procedures created to maintain value delivered from an initial project and installation of the managed product.


Change Management Practices​

After establishing an operational working group of IgniteConnex and customer employees, IgniteConnex will collaborate with the customer on defining production release criteria and will establish a checklist to be verified and accepted by the API Cloud committee before a production release can occur. Unless a dedicated team is established for ongoing services, IgniteConnex will not sit on Change Advisory Boards (CAB) set up by the customer. However, the release template submission process will help in CAB efforts.

Additional Procedures & Considerations​

Though “Test Plan Definitions (or Runbooks), Execution, and Change Management” practices are measures to operate Managed Integration Products, there are additional procedures and considerations we will detail within this Guide:

  • Project Management: Iterating Change with Scrum
  • Incident Response Planning
  • Production Support Levels
  • High Availability / Disaster Recovery